Shipping policy
We are delighted to provide you with carefully curated vintage and designer pieces, as well as unique, hard-to-find items. Our mission is to ensure your shopping experience is as seamless as possible, which includes a transparent and reliable shipping process. Please read our Shipping Policy below to learn about how we handle the delivery of your cherished finds.
Shipping Destinations We ship both within Australia and internationally, offering our unique pieces to customers around the world. Whether you're within Australia or across the globe, we're dedicated to delivering your items to your doorstep.
Shipping Rates Our shipping rates are in alignment with the current standard postal rates. The shipping cost for your order will be calculated at checkout based on your location and the weight/size of the items in your cart.
Processing Time After you place your order, please allow 1-5 business days for order processing. We take great care in inspecting and packaging each vintage item to ensure it arrives to you in the best condition possible.
Domestic Shipping (Australia)
- Standard Shipping: We offer standard shipping services for our Australian customers. Delivery times may vary depending on your location, but generally, you can expect your order to arrive within 3-7 business days.
International Shipping
- Standard International Shipping: For our international customers, we provide standard international shipping. Delivery times will depend on your location and customs procedures, but it typically takes between 7-30 business days for your order to reach you.
Please note that international customers are responsible for any customs duties, taxes, or fees that may apply to their order. Botticelli Store is not responsible for any delays or additional charges incurred during the customs clearance process.
Tracking Your Order Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your shipment. You can use this tracking number to check the status of your delivery at any time.
Order Changes or Cancellations If you need to make changes to your order or cancel it, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes or cancellations.
Lost or Damaged Items In the rare event that your order is lost or arrives damaged, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.
Contact Us If you have any questions or concerns about our Shipping Policy or the shipping process, please don't hesitate to reach out to our customer support team. You can contact us via email at hi.botticelli@outlook.com
We endeavor to deliver the utmost in customer service and care when it comes to shipping and handling your items. Thank you for your patronage.